Summary

-          Professional Mantra : I strive to exceed the level of service I expect to receive.

-          Technical : I am as comfortable at the command line as I am with a GUI.

-          Highly Flexible : I welcome and embrace change, quickly adapting to new processes, systems, and requirements.

-          Communication : Relates well to and is trusted by technical and business stakeholders at all organizational levels. Diplomatic and helpful. Keen ability to de-escalate customer frustration.

-          Professional Snapshot : Consistently elevated to positions of increasing levels of responsibility.

 

Professional Experience

CDK GLOBAL

2008 to Present / Software Engineer I

-          Build landing pages to align with OEM promotions

-          Develop ad-hoc solutions to achieve desired functionality and efficiencies

-          OEM-Specific configuration within the in-house system to affect desired look, feel, and functionality

-          Built strong relationships with engagement managers or enterprise sales, converting their requests to client-approved outcomes

-          Previously performed second-level direct customer service over phone to resolve occasional tense interactions

-          Converted ad-hoc SQL statement library into interactive web-based Support Tools used throughout the organization (utilizing html, css, javascript/jQuery, perl, cgi, etc)

-          Sharepoint updates as they were relevant to the team/department

-          Submitted bug/code deficiency reports and enhancement requests to development as requested by customers

-          Troubleshoot inventory interfaces, lead management issues, domain issues

 

WINSHUTTLE SOFTWARE

2006 – 2008 / Senior Solutions Consultant, Professional Services

-          Phone, email, or web-based technical support of Winshuttle software products

-          On-site consulting services

-          On-site or web-based customer training

-          Developed SHUTTLEMaster training curriculum and training materials

-          Developed custom Visual Basic for Applications modules to fill functionality gaps

-          Developed TableRunner software using Visual Basic 6.0

-          Submit requirements and fully test the next generation of Winshuttle software products

 

THE SEATTLE TIMES

1996 – 2006 / Systems Analyst, IT Department

-          Gathered technical requirements from functional business users in Finance and Human Resource departments

-          Identified process enhancements

-          Designed, implemented, and customized systems and SAP modules

-          Configuration within the SAP IMG, according to business requirements

-          Thoroughly tested configuration and development changes prior to transport to production system

-          Provided SAP production, technical and application support, and systems development

-          Wrote queries, generated reports, as well as custom ABAP programs

-          Fulfilled requests for interfaces between SAP systems and standalone systems

-          Wrote Microsoft Access database system responsible for every aspect of the Treasury Services department

-          Two-time winner of the “IT Impact Award” (nominated for a third)

-          Led several projects related to Finance, HR Department work order requests (Employment Relations database, SAP Smartforms re-write of Logistics documents)

-          Responsible for SAP Roles-Based authorizations across the enterprise

-          Earned “A Better Way Award” for creating and developing process improvement and cost savings

-           

 

Relevant Skills:

-          Pursuit of the best technological method(s) to achieve desired outcome(s)

-          Desire to improve process and procedure

-          Ability to learn new technologies quickly

-          To name a few : SQL, perl/cgi, javascript, jQuery, html, Microsoft Visual Studio, Windows (all versions through 7.0), Mac OS X (all versions through Mavericks 10.9), linux

 

References available upon request.